store manager - retail

Job Description

Position Summary

Fraser Valley Wireless is seeking an experienced Retail Store Manager – Wireless Telecommunications to oversee daily operations of its Rogers-authorized retail location at 918 Broadway West,  Vancouver. The position requires specialized experience in the wireless/telecommunications industry, including mobile device sales, service activations, plan management, and use of carrier systems such as Rogers. The Store Manager will be responsible for driving sales performance, supervising staff, and ensuring compliance with carrier standards and retail operations.

Key Responsibilities

• Direct, control, and evaluate daily operations of a wireless retail store offering Rogers/Shaw products and services
• Supervise and manage retail sales associates, including scheduling, training, and performance management
• Monitor and achieve store sales targets, activations, upgrades, and key performance indicators (KPIs) set by Rogers
• Oversee wireless service activations, number porting, device upgrades, and customer account management using Rogers CHAMP system
• Ensure staff are trained in wireless products, rate plans, promotions, and compliance requirements
• Analyze sales reports, market trends, and competitor activities within the telecommunications sector
• Manage inventory of mobile devices, SIM cards, and accessories, ensuring accurate stock levels and loss prevention
• Implement promotional campaigns, pricing strategies, and sales initiatives in line with Rogers guidelines
• Resolve escalated customer issues related to billing, device functionality, and service activation
• Ensure compliance with carrier policies, privacy regulations, and retail operational standards
• Recruit, hire, and train staff with a focus on wireless sales and customer service excellence
• Monitor store financial performance, including revenue, expenses, and profitability targets

Supervision

• Supervise and coordinate the activities of 3–4 retail sales associates

Computer and Technology Knowledge

• Rogers  (asset)
• Point of Sale (POS) systems
• Inventory management systems
• Microsoft Office (Excel, Outlook)
• Basic reporting and sales tracking tools

Area of Specialization

Retail sales and operations in wireless telecommunications, including mobile devices, accessories, service plans, activations, and upgrades under a Rogers authorized dealership environment.

Work Conditions

• Fast-paced, target-driven retail environment
• Ability to work under pressure and meet sales targets
• Combination of standing, walking, and computer-based tasks
• Handling customer escalations and operational deadlines

Employment Requirements

• Completion of secondary school (post-secondary education is an asset)
• Minimum 2–3 years of experience in the wireless/telecommunications retail industry
• Proven experience in retail management, staff supervision, and sales target achievement
• Hands-on experience with carrier systems (e.g., Rogers) is strongly preferred
• Strong leadership, communication, and organizational skills

Benefits

• Health benefits
• Health care plan 

How to apply:

by email: emily@fvwireless.com