Technical Support Supervisor

Title: Technical Support Supervisor Employer: Caliph Digital Ltd.Address: 10329 61 Avenue NW suite 1, Edmonton, AB T6H 1K9 Wages: $ 32.21/ hour Vacancies: 2 vacancies Joining: As soon as possible Employment type: Permanent employment, Full time35 to 40 hours /week Employment conditions: Day, Morning OverviewLanguagesEnglishEducation·       College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience1 year to less than 2 yearsWork setting·       Private company, corporation or industryResponsibilitiesTasks·       Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced·       Consult user guides, technical manuals and other documents to research and implement solutions·       Provide advice and training to users in response to identified difficulties·       Collect, organize and maintain a problems and solutions log for use by other technical support analysts·       Participate in the redesign of applications and other software·       Supervise other technical support workers in this group·       Provide business systems, network and Internet support to users in response to identified difficulties·       Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software·       Perform Web-server backup and recovery operations·       Provide customer service·       Manage incidentsSupervision·       No supervision responsibilityExperience and specializationComputer and technology knowledge·       Linux·       HTML editing software·       Salesforce·       JavaScript·       MS Office·       PHPBenefitsOther benefits·       Free parking available·       Parking available Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Veterans, Youth How to applyBy emailcaliphdigitaljobsedm@gmail.comThe employer accepts applications from:·       Canadian citizens and permanent residents of Canada.·       Other candidates with or without a valid Canadian work permit.    

Consult with clients to develop and document Website requirementsDesign and integrate website related codeIntegrate the website with AI and CRM applicationsDetermine hardware and software requirements to achieve optimal server performanceDevelop website architectureWrite, modify and test website related codeWrite, modify, integrate and test software codeMaintain existing computer programs by making modifications as requiredPrepare mock-ups and storyboardsCommunicate technical problems, processes and solutionsPrepare reports, manuals and other documentation on the status, operation and maintenance of softwareSource, select and organize information for inclusion and design the appearance, layout and flow of the WebsiteAssist in the collection and documentation of user's requirementsCreate and optimize content for Website using a variety of graphics, database, animation and other softwareAssist in the development of logical and physical specificationsResearch and evaluate a variety of interactive media software productsLead and co-ordinate multidisciplinary teams to develop Website graphics, content, capacity and interactivityResearch and evaluate a variety of software productsConduct tests and perform security and quality controlsProgram special effects software for film and video applicationsWrite, modify, integrate and test software code for e-commerce and other Internet applicationsJavaScript Object Notation (JSON)Manage incidentsRespond to requests for help and information from Website visitors and Website designersMaintain and manage digital databaseCreate user manuals

Hiring Employer: The Green Top Technology Inc.Work Location: Unit 16A, 51 Caldari Road, Concord, Ontario, L4K 4G3 Position Title: Computer Technician (NOC 22221)Number of Job Vacancies: 1 Terms of Employment: Permanent, Full-timeLanguage of Work: EnglishStart Date: As soon as possibleWage Range: $31.00 to $38.00 per hour, depending on experienceHours of Work: 30 to 37.5 hours per week Primary Duties and Responsibilities:•        Installation and Configuration: Responsible for installing, configuring, and updating hardware and software systems.•        Troubleshooting: Identify and resolve issues related to computers and network systems to ensure smooth operation.•        Technical Support: Provide ongoing support to users, ensuring efficient system functionality and addressing user concerns.•        Maintenance: Perform routine maintenance of computer systems to ensure longevity and prevent breakdowns.•        System Security: Implement and manage security solutions to protect data and network access, ensuring system integrity.•        Hardware Repair: Repair and replace damaged or malfunctioning computer hardware to maintain system reliability.•        Documentation: Maintain detailed logs of computer system operations and resolved issues for reference and analysis.•        Network Management: Assist in managing network infrastructure, including routers, switches, and wireless network devices, to optimize network performance.•        User Training: Conduct training sessions for users on new systems, software, and IT best practices to enhance user proficiency.•        Project Assistance: Participate in IT projects aimed at enhancing the company’s technological infrastructure and improving operational efficiency.Job Requirements: Education: Completion of a college diploma, preferably with a major in computer science, information technology, or a related field. Experience: Minimum of two (2) years of related work experience in a computer technician or IT support role. ·        Computer and technology knowledge: Information Technology Infrastructure Library (ITIL)Device driversNetworking softwareNetworking hardwareNetworking securityIntranetInternetServersDesktop applicationsFile management softwareSecurity softwareMultimedia softwareMail server softwareCommunication software3D graphic softwareSoftware developmentMS OfficeOracleSQLTCP/IPVisual Basic Benefits: Ten (10) paid vacation days per year. Free parking available.   To apply, please send your resume and cover letter to: Email: hr@grntop.com